Big (Small) Print

Standard Terms & Conditions

Payment

You can pay at the checkout with your credit or debit card. We accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro & Solo. We do not accept American Express.

Security

All our payments are processed using the industry standard SagePay payment gateway for maximum security (please see www.sagepay.com for more information). All transactions are protected by SSL (Secure Socket Layer) to prevent potential attackers from viewing your details. We don't store your card details on our servers, so it is not possible for anyone to view this information. Some card types also use Verified by Visa or Mastercard Securecode to provide enhanced security and you may be required to enter your password to continue with your payment. Our payment gateway solutions are fully PCI DSS Compliant.

Turnaround & Delivery

  • Our standard turnaround policy is within 3 working days of receipt of print ready artwork. (E.g: Orders and artwork received before 2pm on Monday will be despatched on Wednesday for delivery by courier on Thursday.)

  • Turnaround times are quoted on each individual product so please check before purchase that the estimated time of arrival fits within your required schedule prior to placing an order.

  • Some print items, large print runs and high quantity orders might take slightly longer to produce (add an extra 1-2 working days).

  • We will confirm estimated delivery times on all print orders by email once the order has been processed and the artwork has been checked for suitability.

  • All print turnaround times quoted are subject to Big Brand Print Co receiving print ready artwork from you.

  • We will update you as to the progress of your order by email once your print has been despatched.

Big Brand Print Co prides itself on delivering Quality Print On Time and we always make every effort to achieve this, but any delivery day specified is a best estimate and no liability is accepted for loss arising from delay or error in the delivery of goods.

Delivery Service

  • All orders placed to the value of £100+vat or more benefit from FREE delivery. For orders under this amount a small nominal charge of £5+vat will be added to the order at the checkout process.

  • We use APC Overnight for all deliveries within the UK, they will deliver between 9am - 5pm. Timed delivery services are available as an optional upgrade, please contact us for more information.

  • We will supply you with a tracking number so you can stay up to date with where your order is in the courier network.

  • Deliveries to (Certain postcodes, highlands etc) may take extra time and cost. We will advise.

Refund, Returns & Reprints Policy

As print products are supplied customised to your requirements, Big Brand Print Co will not accept the return of products for refund other than in the event of an order being produced to the wrong specification or not to an acceptable standard as a result of our negligence. In these instances we may (at our discretion) reprint free of charge. Any reprint claim must be reported by email to info@bigbrandprintco.com within 48 hours of delivery. Claims must include Order ID number and a description of the issue together with photographic evidence. Big Brand Print Co will confirm its offer to reprint within 1 working day and may request the return of the supplied print products.

Cancellation Policy

Big Brand Print Co will accept the written cancellation of an order up until we start to print. An administration charge for the time spent on processing your artwork may be invoiced and any balance due back will be credited to your account. Big Brand Print Co will not refund monies back on order cancellations.

Currency

Big Brand Print Co accept payment of orders online in Pounds Sterling (GBP) only.

Export

Big Brand Print Co do not accept orders for export to any countries outside of the UK on this website. Please contact us by email or telephone to discuss international orders.

VAT

All our print items are subject to Value Added Tax (VAT) at the current rate of 20%. All product prices shown are exclusive of VAT and this will be added at the last checkout stage.